Director of Ticket Sales – Boston

Employer: Confidential

Position: Director of Ticket Sales

This key organizational leader will report directly to the team President and be responsible for creating, executing and managing a data-driven, customer-focused ticket selling organization for the team who will kick off their 2009 season in the TD Banknorth Garden.
The successful candidate will have 2-3 years of direct selling experience in an organization that relies heavily on database and direct marketing. Experience hiring and managing a team of salespeople is also a plus. This position will have a heavy emphasis on quantitative analytics and success will be directly related to an ability to analyze data and drive toward optimized and effective selling techniques and metrics.
The ideal candidate will bring a combination of creative thinking, analytical acumen and the skills to execute a plan while simultaneously leading a team. He/she will also thrive in a start-up environment.

Responsibilities:
Develops and implements a strategic, quantitative ticket selling system including market segmentation, pricing, discounts, customer messaging, and reporting.
Responsible for hiring, training and managing a ticket sales and service staff
Develops and executes group and season ticket sales strategies
Creates annual ticket revenue and renewal targets
Develops season and group ticket holder benefits
Works cross-functionally with marketing, sponsorship, PR and events to maximize ticket sales and prospects
Develops and expands ticket contact base through prospecting and networking
Actively researches and attends off-site sales calls to facilitate ticket sales
Acts as a trouble-shooter and account liaison on game-day to assist with season and group ticket issues

Minimum Qualifications:
BA/BS Degree, MBA a plus
2-3 years experience with quantitative selling systems and strategies preferably within an organization that utilizes cutting edge direct marketing methods
3-4 years of direct selling experience including cold-calling
Proven ability to create a sales system and train a staff to execute within that system
Knowledge of Archtics ticketing system a plus
Ability to quickly determine problem(s) and present solution(s) in difficult situations
Customer service experience
Expert skills in Microsoft Office software including Excel, Word and a database program
Effective verbal and written communication and organizational skills

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